Returns and Exchanges

Period

Within 14 days of delivery, unused items with intact packaging can be brought to the store or shipped back for return or exchange.

Exclusions

Licensed items, opened line/lure packs, hygiene products and custom-prepared items are excluded.

Refunds

Once the return is approved, the refund is issued within 3–7 working days depending on the payment method. For bank-transfer orders we will ask for your IBAN.